Shipping & Returns

Shipping

  • We do our best to dispatch on the day of purchase or the next business day. Sometimes during sales and public holidays, this can take longer.
  • For normal shipping, please allow for 5-8 business days after dispatch for delivery. Express shipping 3-5 business days. Rural Australia may take longer.
  • For all Shopify orders, we use Sendle so based on their shipping price is what we can provide to you.

Please be aware that these are all estimations of postage and that delays via shipping companies are out of our control once orders have been passed over for dispatch. Delays may be expected due to issues out of our control such as COVID-19 issues.

 

Refund Policy

Our return policy allows for a 30-day window from the date of item delivery to request a return. To qualify for a return, the item must be in its original packaging, unused and in the same condition that you received it in. You will need to provide the receipt or proof of purchase.

To initiate a return, please reach out to us at admin@36twentyeights.com Upon approval, we will provide you with a return shipping label and detailed instructions on where and how to send the package. Please note that returns received without prior authorization will not be accepted.

Should you have any further inquiries regarding returns, please don't hesitate to contact us at admin@36twentyeights.com.

 

Damages and Issues

Upon receiving your order, please inspect it carefully and promptly contact us if the item is defective, or damaged, or if you have received the wrong item. This will allow us to assess the situation and rectify any problems.

 

Exceptions / Non-Returnable Items

There are certain items that cannot be returned. Examples include perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We are also unable to accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please reach out to us. Unfortunately, we do not accept returns for sale items or gift cards.

 

Exchanges

We only replace items if they are damaged or defective. If you need to exchange it for the same item, send us an email at admin@36twentyeights.com

To ensure you receive the desired item promptly, we recommend returning the item you have, and once the return is accepted, making a separate purchase for the new item.

 

Refunds

Once we have received and inspected your return, we will notify you about the approval or rejection of your refund. If approved, the refund will be automatically issued to your original payment method. Please note that it may take some time for your bank or credit card company to process and reflect the refund.

We’re not just a coffee brand. We’re a movement.

36twentyeights is for the ones who are hungry. The ones who are willing to do whatever it takes to get what they want. No shortcuts. No excuses. We’re here to fuel that journey.

Our coffee isn’t just about flavour. It’s about identity. Every bag is ethically sourced, roasted with precision, and designed to match the energy of those building something real. Cracker hits hard. Proper keeps you sharp. Both are made for people who don’t settle.

But what really sets us apart is the community behind the cup. 36twentyeights is a tribe of hustlers. Barbers, gym owners, real estate killers, creators. All grinding with discipline, loyalty, and purpose.

We believe great coffee brings great people together. And when those people connect, they don’t just drink. They build.

You bring the hunger.

We bring the grind.

Welcome to 36twentyeights.

The team

The 36twentyeights team consists of 3 mates, Marcus, Kingy and Damo who all come from different walks of life.

Marcus is a 28 year old Gym owner and online strength coach from Melbourne that loves traveling, music, pushing his limits with training and spending time with his family and friends above all else.

Kingy is a 32 year old Financial Advisor, multi-business owner and family man from Sydney who loves training mixed martial arts & golf, talking numbers and hanging out with his wife and two loose unit sons!

Damo is a 26 year old Landscaping Business owner from Sydney who specialises in hedging. He loves grinding his business while travelling in the quieter months of the year.

Together the boys all share a love for coffee, a passion for business and a relentless commitment to becoming the most successful versions of themselves. They believe that 36twentyeights can foster a community of go-getters that will bring out the best in each other.